Who is responsible for this website

Sticker Papers Pro is operated by Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401. For purposes of this policy, the operator is responsible for deciding how personal information collected through this website is used, stored and protected, subject to applicable South African law including the Protection of Personal Information Act, known as POPIA.

This policy applies to information submitted on the website, including when a visitor asks about printable vinyl rolls, ordering, courier delivery, compatibility, or related product guidance.

What information may be collected

We collect personal information that is reasonably necessary for trade enquiries, order administration and delivery arrangements. The information collected depends on what a visitor chooses to send and what is required to process a request properly.

Name and surname
Business name, where relevant
Contact details provided through our contact form
Delivery town, province, and physical delivery details
Product interests, printer type, ink type, roll width and application notes
Records of messages, quotations, orders and delivery instructions
Basic website usage information collected through standard technical tools

Where information relates to a business contact at a sign shop, print studio or other organisation, it may still be personal information under POPIA if it identifies an individual.

How personal information is used

Personal information is used for legitimate business purposes connected to the supply of printable self-adhesive vinyl rolls and matching laminates. We do not use enquiry details for unrelated purposes that a visitor would not reasonably expect.

To assess product requirements and recommend suitable material options
To prepare quotations, sales records and order paperwork
To arrange dispatch, courier delivery and delivery communication
To keep internal records of previous enquiries and transactions
To maintain website security and investigate misuse
To meet legal, tax and accounting obligations

Sticker Papers Pro does not print client artwork, create designs, or sell printers, and information submitted through the website is not used for those activities.

Sharing and disclosure

Personal information is shared only where there is a proper business reason or a legal duty to do so. This may include service providers who assist with website hosting, administration, accounting, payment processing where applicable, and courier delivery. Those parties may receive only the information needed for their function.

Information may also be disclosed where required by law, court order, regulatory process, or to protect legal rights and investigate suspected unlawful conduct. We do not sell personal information to third parties.

Storage, security and retention

Reasonable technical and organisational measures are used to protect personal information against loss, unauthorised access, disclosure, alteration and destruction. No method of internet transmission or electronic storage is completely secure, but appropriate safeguards are applied in light of the nature of the information processed.

Personal information is kept only for as long as needed for the purpose for which it was collected, or for longer where retention is required by law, tax rules, accounting obligations, dispute handling or lawful record keeping. When information is no longer required, it is deleted, destroyed or de-identified where reasonably practicable.

Your POPIA rights and contact route

Subject to POPIA and any applicable legal limitations, a data subject may request access to personal information, ask for correction of inaccurate information, object to certain processing, or request deletion where there is no lawful basis to retain it. A person may also withdraw consent where processing depends on consent, provided that withdrawal will not affect processing already carried out lawfully.

If you want to raise a privacy question or exercise a right relating to personal information submitted through this website, please use our contact form and set out the request clearly enough for the record to be identified. Further identity verification may be required before any protected information is disclosed or changed.

This policy may be updated from time to time to reflect legal, operational or website changes. The current version published on this website applies to the handling of personal information from the date it appears online.